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      Apple

      Engaged Employer

      Apple reviews

      4.1

      79% would recommend to a friend

      (43,091 total reviews)
      avatar

      Tim Cook

      85% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      Apple has an employee rating of 4.1 out of 5 stars, based on 43,091 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apple employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      43K reviews
      2.0
      Nov 9, 2016

      Not as good as it first appears.

      Applecare senior advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits weren't bad, employee discount was nice, and working from home was great (at first).

      Cons

      In 2013, I would have given this job 4 or 5 starts. Since then, management has totally disregarded all employee feedback and has implemented new policies that are universally despised by the front line workers at AppleCare. Work-life balance has become nonexistent. And after years of working at home, your work life just naturally creeps into your personal life.

      2.0
      Sep 23, 2016

      So unprofessional

      Home advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can Work from home You receive a Apple computer sent to you for working Gain experience with trouble shooting

      Cons

      Poor management Unprofessional and unorganized Bait and switch pay Trainers on power trips

      2.0
      Apr 26, 2016

      iOS Senior Advisor

      Ios senior advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great position to take time with the customer and wow them, Apple pays higher than most call centers out there. Full time benefits, work at home if that suits you, all equipment is provided to you.

      Cons

      Very stressful position, company is all about numbers and getting VSATS or very satisfied surveys. You have to be really proficient in a high performing call center even if it's work at home. You could be getting 90% VSATS but that is not good enough and they will make you feel horrible it's not higher around the 92-94% range. You have to be open to constant feedback, your manager will start nit picking you honestly. Everything is based off what they call the 3 A's which is how overall the advisor is going to take the call to wow you and get that vsat. Overall very stressful company to work for, schedules are off a bid system and if someone won't trade you, that's what you get. Everything feels stale working there. Working at home has been the worst. They also make you feel like if you can't meet the basic expectations if doing your job, you'll always get written up and put on action plans. Honestly horrible company to work for, hard customers to please.

      Viewing 394 - 396 of 43,091 Reviews
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      Glassdoor has 52,694 Apple reviews submitted anonymously by Apple employees. Read employee reviews and ratings on Glassdoor to decide if Apple is right for you.