Apple reviews

Work/Life balance at the Williamsburg location was inexcusable and if the Store Leader deemed you as one who did not embody the stores "Brooklyn Values" (a non-measurable irrelevant non-job related way of rating you) you were not given opportunities to grow, transfer or move upward).

Remeber this if you apply for this position: Customers will yell at you from time to time, and you have almost no recourse or backing from management if you hang up on them. Apple’s policy toward irate customers is essentially suck it up and let them yell, which will lead to bad customer surveys for you, which will wreck your stats, which will impact your raises and your position in the quarterly shift bid process. This policy enables the kind of person who has learned they can bully their way into anything they want and helps cause this behavior to become increasingly a societal norm. It doesn’t take many of these types of customer calls to make you forget about all the others that went really well. Your first two levels of management are going to be hit or miss. You’ll love the good ones, and hope you can outlast the rest of them. Take a wild guess at which group is the larger. You will work 8 hours on either Saturday or Sunday. Make sure you can deal with this and its impact on your time with your family. You will be required to surge to full-time 2 or 3 times each year, and one of those will be for Christmas from about 2 weeks before through 2 weeks after. Be ready for this impact on your time with family on holidays. Full-time surges often come with (mandatory) overtime as well.