Apple will heap on additional job responsibilities with no additional pay and no warning. You have no say in it at all. My job description certainly did not include having to take international calls. I was told I would support US and Canada only. Customers will yell at you, belittle you and insult you every day and you are expected to just eat it. Upper management and corporate does not care. This is a billion dollar company who penny pinches with the lower levels of the company (couch cough Applecare). They used to make you feel important, like sending small appreciation gifts. Now, they only do this for retail. They make it clear you are lower than dirt if you are tech support. It's impossible to leave tech support. Once you are there, you are stuck there. And it's a miserable, unappreciated depressing job. I have been out on medical leave and so have hundreds of others caused by the stress of this job. You will be micromanaged to within an inch of your life. You can do everything perfect, resolve issues and make the customers love you and it will never, ever be good enough. You will be lied to consistently. You will be ignored, criticized and your self-esteem will take more hits than a stoner at 420. By the time you leave this job, you will be a shell of your former self.
