Applecare is a soul-sucking dreadful place
Pros
The cafe has good food, but nothing is free... The gym is very nice as well.
Cons
-In the division of Applecare I noticed very little people that had any career ambition than to just "get off the phones" because they were so miserable. Pretty much everyone's career path was to just make it there long enough to not have to talk to a customer on the phone. It is awful soul crushing work and you are rarely rewarded for it. -I've been asked to cancel planned vacations to work "mandatory" OT and was threatened to be penalized if I didn't cancel my vacation. Ultimately, management was unable to provide in writing how this was okay, so they were not able to follow through with their threats. -You will be asked to work all holidays. Requesting time off is difficult. They make it easier to call in sick rather than request time off. Which is total crap. -Very bureaucratic structure. If you're not willing to brown-nose all your managers, you will not succeed no matter how well you perform. -Micromanaged more than you could possibly ever imagine. Every second of your day will be logged. You will not be able to pee without having to account for that time somehow. -Lots of sexism in upper management. I saw women being targets and discriminated against in several instances. -Managers can find ways to fire people for pretty much any reason. If one of them doesn't like you, you're done for. You have to be willing to kiss a lot of butts if you want to make it anywhere within this division of Apple. -Sexual harassment is huge at Apple. I was a target as well as a lot of other women I knew there. -Absolutely no culture whatsoever. Very very corporate feel. You'd think that a company that is historically known for being innovative, creative and on the cutting edge would try to mirror their corporate culture in that way.... but NOPE.