Pros
WORKING FROM HOME. This is the BIGGEST pro of them all. No hassle with traffic, saves on gas, no parking worries. Pretty much self explanatory. BENEFITS. Are really good. PAY. Apple pretty much pays living wages, which is higher than comparable positions of the same caliber at other companies. Also overtime is offered during the busy times/product launches, which is great if you need the extra money. MISC. Telling people you work for Apple is a great conversation starter.. The SWAG they send, and they send you all the equipment needed to perform your job. Discounts on Apple products are great as well.
Cons
SHIFTS AND SCHEDULING. Anybody in the Apple AHA environment knows that one thing that keeps on changing is your schedule. If you value having a set schedule or have a lot of other commitments, then I would advise not to take a job in the AHA-sphere. Your shift is assigned based on your stats, but sometimes it can really just be random. And then you are stuck with the schedule, unless you are lucky enough to find someone to trade with. In addition to the schedule change frequency is the type of schedules that are offered. I've never seen such an odd array of schedules, with some schedules you do not have time to do anything but work, and very little time for anything else. Their explanation is the schedules are made to accommodate when the customers contact us (however weekends still seem to have a massive call/chat volume and understaffed.) TRANSFERS. For some reason, you can be transferred to a different team or have a different manager transferred to your team out of the blue. Changing of mangers a lot is a biggie, as each have their own personal way doing things and "rules". So what was okay with one manager, may not be okay with another, and vice versa. WORKING FROM HOME. Although mentioned as a pro, can be a con as well. Working from home constantly can soon become mundane and getting a case of cabin fever. Also you can feel a bit disconnected from your teammates since you are not in the same room/building/office with them talking face to face. MISC. A small con in regards to metrics/stats and policies. You are always coached on providing a customer with more than average interaction, and strive to have complete customer satisfaction. Of course this is easier said than done, as there are many policies in place that prevent us from giving a customer the resolution they want, and this of course will effect your metrics/stats. And you have to be at your current position for 12 months before you can be considered for anything else (promotion, transfer, etc.)