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      Apple

      Engaged Employer

      Apple reviews

      4.2

      80% would recommend to a friend

      (43,047 total reviews)
      avatar

      Tim Cook

      86% approve of CEO

      73% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Compensation and benefits

      4.0

      Culture & values

      3.7

      Career opportunities

      3.6

      Work/Life balance

      3.5

      Senior management

      Apple has an employee rating of 4.2 out of 5 stars, based on 43,047 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apple employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      43K reviews
      1.0
      May 4, 2026

      Toxic environment with unrealistic expectations and stress

      Applecare at home advisor chat support
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is none. Not anymore.

      Cons

      Multiple chats, extremely strict metrics, they want you to solve mostly all angry customers issues in less than 12-15 minutes, and your AHT is the most important metric now. Apple has lost its motive for amazing customer support, and wants you to be as quick and efficient as their new AI support bot. It will eventually replace Apple-employed based chat advisors, and stick with the cheap vendor employees. No work life balance, micro-management, threatening tenured employees. It used to be a great place to work, not anymore. They’re weeding what’s left of Apple based chat advisors and putting them on action plans which causes such extreme stress and mental fatigue so that you just end up quitting. I’ve lost 6 tenured coworker friends in the past 12 months because they up and quit due to action plans for not meeting staff type average handle time. This position is obsolete. They want us out.

      Viewing 217 - 219 of 43,047 Reviews
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      Glassdoor has 52,643 Apple reviews submitted anonymously by Apple employees. Read employee reviews and ratings on Glassdoor to decide if Apple is right for you.