The upper management is paranoid and because of that micromanages every aspect of clients.
Advice is given more to confuse and mistakes are held over everyone but the partner's heads.
Managers and staff are not treated as adults, nor are they given leeway to try other management techniques.
How upper management acts and what it says it wants to do are diametrically opposed to each other. They say they want a work life fit, but want everyone working 12-14 hours a day.
What the partners charge the clients are far too small in relation to some of the work that needs to be done, and when budgets are consistently blown, it is not the partner's fault for not charging appropriately, but the staff's fault for not being more efficient, even when the staff was working on the client for 30 hours strait.