First, let's get the job description straight. If you choose to join the analytics program you will be a customer service representative where you will be "on queue". Quite literally called "The Help Desk" you will be treated as if you work at Comcast and will solve client inqurires (usually 3 at a time). Questions could include but are not limited too:
"CALL ME"
"My launchpad is broken"
"Can you confirm the IPO date 943819 US Equity was on 9/8/2017?"
However, it's truly the management that lack of empathy that creates an environment that makes the desk an inky black hole where every molecule of light/joy cannot escape. A few examples include:
-Time off has to be asked 120 days in advance no matter the situation during the holidays/summer
-No breaks (including the bathroom) are to be given if the queue is busy
-Genuine disregard for the emotions, aspirations, and general well being of employees.
Ever read 1984?