Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (723) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 646 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 582 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 540 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 533 reviews)); "Salary is good and bonus (usually) is good." ((in 359 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 478 reviews)); "Bad managers are very bad" ((in 264 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "Career opportunities are limited once you’re lower career level" ((in 67 reviews)); "• Blatant Favoritism within the office" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,582 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Apr 24, 2013

unprofessional and underpaid

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

flexible and easygoing organisational culture and relaxed atmosphere in the team, you can really feel that the company has the roots in the netherlands

Cons

underpaid, they talk about improvements but little has been done too young and too inexperienced management team, which has seen little or nothing outside the company productivity is the one and only focus, the management wants to have everything under ridiculous control, and it only comes in terms of figures and never in terms of quality

3.0

Sep 16, 2014

not the company to make money

Account manager

Recommend

CEO approval

Business Outlook

Pros

Definitely people in the company, Booking Annual Meeting, working hours, team events

Cons

Low salary, low growth potential, market saturation, micro management, Repetitiveness, More Support than Sales,

3.0

Jul 24, 2012

International methality, local flavour

Account manager in the balkan team

Recommend

CEO approval

Business Outlook

Pros

International company, great concepts, oportunity to know a lot a people and to travel from office to office.

Cons

the local office in Vienna is having a different conception of what Booking.com is about compared to the other offices. The employees here are kept in the dark - contrained to a simple routine of work and not encouraged to contribute ideas and grow withing the company The option to grow within the company is advertised but not applied - at least this was my experience

Viewing 1 - 3 of 7,582 Reviews

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