Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 171 reviews)); "Great to travel and meet great people" ((in 162 reviews)); "Good benefits and discount travel" ((in 136 reviews)); "travel benefits are good for your self only" ((in 64 reviews)); "Fun and good staff to work with" ((in 62 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 254 reviews)); "Low pay and not looked after" ((in 208 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 154 reviews)); "low salary and hard to move up the ranks" ((in 85 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 69 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,706 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews

1.0

Feb 20, 2016

Treats staff very poorly

It engineer

Recommend

CEO approval

Business Outlook

Pros

BA used to be a great company to work for however since the formation of IAG it now views staff as an overhead rather than an asset. BA benefitted from extremely loyal and committed staff and In return staff experienced decent benefits and fair treatment.

Cons

Staff are now treated badly. Poor management decisions will lead to problems further down the line. In the current climate I wouldn't advise anyone to apply to work for BA.

3.0

Feb 19, 2016

not like it used to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

the people are nice and the flight benefits are good. The pension used to be good but isn't for new starters.

Cons

they are outsourcing everything that makes working here increasingly stressful and difficult. The building is freezing and dirty.

3.0

Feb 18, 2016

Airport Customer Service

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Always got to meet new people

Cons

Company went with outsourcing in 7 US airport , Company didn't care what any of their high value customer said about that.

Viewing 3463 - 3465 of 3,706 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Customer Experience Agent - Boston Logan International Airport

Duty Maintenance Manager

Duty Maintenance Manager

British Airways

British Airways reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Treats staff very poorly

not like it used to be

Airport Customer Service

Jobs at British Airways

British Airways reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at British Airways

British Airways reviews FAQs