Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 171 reviews)); "Great to travel and meet great people" ((in 162 reviews)); "Good benefits and discount travel" ((in 136 reviews)); "travel benefits are good for your self only" ((in 64 reviews)); "Fun and good staff to work with" ((in 62 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 254 reviews)); "Low pay and not looked after" ((in 208 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 154 reviews)); "low salary and hard to move up the ranks" ((in 85 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 69 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews

2.0

Jan 20, 2016

Get a better Union

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A good chance to meet people and build relationships

Cons

Union does not protect and support its members

5.0

Jan 17, 2016

Amazing

International pilot

Recommend

CEO approval

Business Outlook

Pros

Great to work abroad and enjoy the sunshine and beauty of Canada and be home in the UK

Cons

Very tough life style and expensive to get the qualifications but it pays off

1.0

Jan 10, 2016

Awful place to work

Customer contact agent

Recommend

CEO approval

Business Outlook

Pros

Staff travel, leave amount. I can't write more than 20 words as there is no other pros unfortunately sorry .

Cons

Training was horrendous one of our trainers was a complete bully who made one trainee leave after a week. No Union aloud apparently. Management don't even acknowledge you or even know your names. Turnover of staff is crazy one person leaves every week, no one enjoys the role purely because of the way we are treated and not paid enough for the amount we have to deal with. There is no thank you for all that you do neither any recognition. If your ill or someone dies prepared to be questioned like your in a court room.

Viewing 3472 - 3474 of 3,706 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Duty Maintenance Manager

Duty Maintenance Manager

British Airways

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