Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 168 reviews)); "Great to travel and meet great people" ((in 159 reviews)); "Good benefits including discounted flights." ((in 125 reviews)); "travel benefits are good for your self only" ((in 66 reviews)); "Fun and good staff to work with" ((in 63 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 250 reviews)); "Low pay and not looked after" ((in 209 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 159 reviews)); "low salary and hard to move up the ranks" ((in 88 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 70 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

British Airways reviews

3.7

63% would recommend to a friend

(3,705 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,705 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,705 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews

1.0

Jun 17, 2015

Negative, evil company

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Cannot think of anything other than the IAMAW! (union) which did a great job winning all those termination and arbitration cases.

Cons

They do not care about their customers or employees. Most of the management do not even care about BA! They are a sorry group of corporate vultures going from airline to airline for a line on a resume sucking the life out of each place they go. They order their employees to lie to customers on a regular basis. They refuse to follow any employment agreement even to their own detriment. Not only would I not work for them, I would never fly them either! The sorriest organization I have ever seen in over 35 years in the workplace!

4.0

Jun 15, 2015

Great place to for for a little while

Revenue and pricing executive

Recommend

CEO approval

Business Outlook

Pros

Flexible working if you are lucky Interesting work, great if you like aviation Great people, and very few bad apples Good work environment

Cons

Little or no room for growth unless you are on the graduate scheme or parachuted in from outside the company Lots of pointless exercises, meetings and schemes that are typical of a large corporate Lots of colleagues are just 'part of the furniture' and have been there for decades Failure to recognize ad appreciate talent unless its shown in very specific ways, eg building pointless spreadsheets

4.0

Jun 10, 2015

Purser ba

Purser

Recommend

CEO approval

Business Outlook

Pros

Managing under extreme conditions International travel People skills

Cons

No real growth possible in job/salarie perspective Ever changing team of staff

Viewing 3544 - 3546 of 3,705 Reviews

Jobs at British Airways

Customer Experience Agent (Full-Time) - Los Angeles International Airport

Duty Maintenance Manager

British Airways

British Airways reviews

Company ratings over time

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Reviews by job title

Negative, evil company

Great place to for for a little while

Purser ba

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