Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at British Airways. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at British Airways?

64% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (762) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (57) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 174 reviews)); "Great to travel and meet great people" ((in 161 reviews)); "Good benefits and perks to the job" ((in 131 reviews)); "travel benefits are good for your self only" ((in 64 reviews)); "Good opportunities if you are prepared to move around different roles" ((in 58 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 246 reviews)); "Low pay and not looked after" ((in 202 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 157 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 95 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 69 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

64% would recommend to a friend

(3,698 total reviews)

Sean Doyle

78% approve of CEO

60% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,698 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Jan 6, 2013

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good working envt., team support

Cons

personal bias, growth in the long run

2.0

Jan 3, 2013

Inflight Business Manager / Inflight Customer Experience

In flight business manager (ibm)

Recommend

CEO approval

Business Outlook

Pros

Nice head office with a river running through it, Starbucks, Waitrose, gym. Opportunity to but discounted tickets in Business Class, and cheap hotels. After 5 years you get "free tickets"just pay the tax so under £1000 to Sydney in Club World. However staff travel tickets are standby so you may find yourself in business class or on a jump seat or offloaded waiting for the next flight.

Cons

BA is Incredibly bureaucratic and a very political organisation. Overall people feel very unclear responsibilities. Every 2-3 years there is a corporate wide re-organisation where people have to re-apply for their jobs. As an IBM I manage over 100 cabin crew and earn just £28k. The longer serving senior onboard cabin crew (CSD) can earn up to £60k with their allowances because they are in a very strong union (BASSA). BA complete colleague surveys every year but only publish the good news. e.g. during the cabin crew strike the survey results were kept secret. There is a real problem with management bullying, but BA have a team of internal bullying and harassment advisors to help to reduce this.

3.0

Jan 3, 2013

Great people, interesting work, but still a bit of a bureaucracy

Operational research consultant

Recommend

CEO approval

Business Outlook

Pros

Great people with a friendly atmosphere. The work is consistently interesting and you're encouraged to develop and express your own ideas. A lot of the systems and algorithms are developed in house which gives you a lot of ability to change things, provided you're prepared for a challenge! Good work life balance and fantastic travel benefits, the office is a nice working environment too.

Cons

There isn't a huge amount of accountability and so things can tend to drag on as no-one's got a big incentive to push things. Also no-one ever seems to get fired, which though unpleasant is sadly necessary sometimes. Also the pay isn't great, but this is offset by the staff travel benefits and work/life balance.

Viewing 3664 - 3666 of 3,698 Reviews

Jobs at British Airways

Associate Customer Experience Agent - Miami International Airport