What are the top reviewed jobs at Capital One?

Software Engineer (1161) , Senior Software Engineer (550) , Business Analyst (443) , Customer Service Representative (358) , Senior Business Analyst (339) , Branch Ambassador (329) , Product Manager (276) , Associate Software Engineer (263) , Manager (257) , Senior Manager (247) , Director (219) , Project Manager (203) , Senior Associate (195) , Senior Data Analyst (191) , Business Manager (187)

What are the pros of working at Capital One according to real employee reviews?

"Good work life balance if you are low on the totem and not trying to get a promotion" ((in 2029 reviews)); "The culture is great and processes are set up to allow entrepreneurial thought at any level." ((in 1627 reviews)); "• Great people (the ones who aren't looking to simply climb the ladder)" ((in 1418 reviews)); "The pay was good and the McLean building was amazing with lots of resources" ((in 1252 reviews)); "The salary was good and decent." ((in 354 reviews))

What are the cons of working at Capital One according to real employee reviews?

"Performance management structure makes it difficult to get promoted unless you happen to know the right person and be on a highly visible project" ((in 749 reviews)); "Some of my friends were not as lucky as I and were under some bad managers." ((in 576 reviews)); "And then senior leadership says “we’re doing great” then make decisions directly against the grievances of the employees." ((in 277 reviews)); "Frequent layoffs and outsourcing" ((in 211 reviews)); "Used to be a great company until upper management shifted and now department is terrible." ((in 131 reviews))

What are employees saying about Capital One layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital One layoffs and their outlook for job security at Capital One in 2026.

Capital One reviews

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Be the first to review this company

(13,208 total reviews)

Richard D. Fairbank

Not enough data to show CEO approval

Company ratings over time

Ratings trend for the last 6 months (13,208 reviews)

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Reviews by job title

13K reviews

1.0

May 16, 2025

Dont walk - run

High value customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work-life balance I guess, nothing out of the ordinary. Honestly many more cons than pros

Cons

No follow up with teammates after training at all, they throw you to the wolves directly and management does a terrible job at even asking how you are doing with your job. Managers don’t check up on workers, again they are very absent and if thats something you look for than they would be a good fit but otherwise I don't recommend. Pay wise is really meh! If you are expecting a “competitive salary” like they advertise this is not the company to do it with. Culture is very weak, the whole inclusion and team collaboration does not exist.

1.0

Mar 28, 2025

Awful

Customer collections advisor

Recommend

CEO approval

Business Outlook

Pros

Good salary and benefits nice cafeteria

Cons

No patience with new hires, expect them to make no mistakes when getting on the phones, nitpick your calls.

2.0

Mar 25, 2025

Used to be better, but growing toxicity in leadership and management

Product manager

Recommend

CEO approval

Business Outlook

Pros

- Fair compensation (not the best, not the worst) - Relatively technical for a bank - A lot of good people to work with

Cons

- Hyper competitive performance management process with unclear expectations, which has been resulting in good performers getting punished - A very inefficient and stressful performance management cycle twice a year - Unfair compensation structures, with minimal pathways to adjust compensation without leaving - Un-diverse leadership, especially within the powerful Card organization - Too much middle management whose jobs are effectively to micromanage, minimizing team productivity

Viewing 481 - 483 of 13,208 Reviews

Jobs at Capital One

Work from Home - Fraud Intake Coordinator - Fraud & Disputes Operations Inbound

Chicago, IL

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Chief of Staff, Customer Management Project Manager - Business Cards & Payments (Remote Eligible)

Richmond, VA

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Work From Home - Senior Complaints Coordinator (CRT - Customer Resolution Team)

Richmond, VA

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Manager, Cyber Threat Researcher, Cyber Intelligence (Remote Eligible)

McLean, VA

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Café Ambassador- Downtown Detroit

Detroit, MI

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Capital One

Capital One reviews

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Dont walk - run

Awful

Used to be better, but growing toxicity in leadership and management

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