Capital One Senior Process Manager reviews

Capital One didn't seem prepared to manage a staff virtually since the bulk of their staff is located in Virginia. As part of the HSBC acquisition it was difficult to stay up to date with the fast pace environment. Something as simple as phone etiquette during conference calls (one person speaking at a time) was a lost art; having a conference room in Virginia big enough to hold the required project team, with a phone (literally I was on calls that an iphone was being passed around to try and keep the conversation flowing. Tons of red tape for day to day operations, and the promotion process is unlike any organization I've ever worked for. You have to have a champion submit your request for a promotion, then IF you are selected for the "stretch" opportunity you work the role for at least 12 months, at which point you will be told if you get the promotion or not and that is when you will see the increase in salary.

(1) Raises, bonuses, and promotions are based on how others view you instead of the quality of the work that you do - if you are a good "politician", then you will excel here. This leads to people being promoted into people management positions that have no idea what it takes to really manage people. Rewarding people who do nothing but socialize with higher ups is not the way to run an organization. (2) Very stressful environment where backstabbing and politics are common - I was placed on a PIP because I asked to change managers and the PIP contained untrue information about my work performance. After my PIP was completed and I did everything I was told to do, I was told that I didn't meet expectations and let go - with a huge severance and the option for re-hire. This is due to the fact that they knew I could sue them for gender discrimination and disability discrimination (I ended up having to go on stress medication due to the bullying I endured at Capital One). Severance letter released me from being able to file legal action. In my entire career, I have had better than satisfactory performance reviews and have been promoted over and over again - I have never been written up for performance in my entire life until now. They have trashed my reputation and my career. (3) This company has a known reputation for being a horrible place to work. When I mentioned my experience to people who don't work at Capital One (such as my doctor), their reply is always that they have heard this happening several times with other people.