Capital One reviews

Be the first to review this company

(13,197 total reviews)
avatar

Richard D. Fairbank

Not enough data to show CEO approval

Reviews by job title

13K reviews
2.0
Dec 28, 2012
Recommend
CEO approval
Business Outlook

Pros

The best part of the job was working from home and not having to commute on a daily basis.

Cons

The plethora of information conveyed during training is very overwhelming. The training format is convoluted. Expectation to retain knowledge in a limited period is illogical. Use of a strict "informational/conversational" flowchart to provide technical assistance to customers defeats the company's objective to impress customers that services provided are unscripted.

4.0
Dec 21, 2012

Capital One

Recommend
CEO approval
Business Outlook

Pros

Great work life balance, Lots of opportunities for those who seek it, Location had good benefits like gym, nurses office; Smart group of people

Cons

Career path can depend on what group you're in, too much focus on profitability per user instead of maximizing value of user.

4.0
Dec 18, 2012
Recommend
CEO approval
Business Outlook

Pros

Great benefits - 7.5% match on 401K (on base and bonus), 1K match on FSA, Discounted stock purchase program. Flexibility, open work space, Wi-Fi at work lets you work from anywhere you want in and around the building. Really smart intelligent colleagues who make it a great place to work. You are always challenged and motivated for that reason. The company is always doing the right thing for the employees/associates. (eg: they pay bonuses even when they didn't make much money or had layoffs and doesn't make that an excuse for cutting down on benefits). With the acquisitions of ING Direct and HSBC Cards, growing even more and unlike most other financial companies is well managed and growing, but very carefully with a bright future ahead. One of the rare places where I have seen things work the way they are supposed to and if not, you could find a way to work to get that changed.

Cons

The performance management system is good overall, but the forced ranking system can be painful. Not sure what can be a better option here, but good to think about it. Lots of type A people which can sometimes be annoying. Good individual contributors get promoted to people managers which sometimes leads to lack of focus on coaching/mentoring, but rather the people managers just trying to continue to be good individual contributors at their new level.

Viewing 12688 - 12690 of 13,197 Reviews

Glassdoor has 21,321 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.