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ClickSoftware

Part of Salesforce

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ClickSoftware reviews

3.9

73% would recommend to a friend

(310 total reviews)
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Mark Cattini

94% approve of CEO

66% positive business outlook

ClickSoftware has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClickSoftware employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

310 reviews
1.0
Jun 12, 2017

Truth or Myth

Recommend
CEO approval
Business Outlook

Pros

Great Mentors when given the opportunity to coach, and provide great results. An amazing solution to sell!

Cons

Click promises a future, a niche if you will where you can spread your wings and learn with this "like" start up. Francisco Partners bought ClickSoftware a couple of years ago so naturally, Click is under a ton of pressure to perform and increase their bottom line at an exponential rate. However, too much is promised and not enough delivered. Sr Management hasn't a clue on how to train and work with their teams, while they individually have a strong will to coach, the C-Suite leadership holds tight reins. The division between Sales, Alliances and Product Marketing is alarming. It has been a revolving door for the past several months. I was appalled to read the aforementioned positive reviews, and it's unfortunate to say but I agree with a previous review that alluded to these reviews as fake. I know for a fact that once a week HR assembles and writes their own positive reviews to combat the truthful negative ones. It is not my intention to be negative, just truthful based on my experience here. Project Gordan took a lot of now ex clickers by surprise, my advice to new recruits is simply, be involved in your interview process, ask a lot of tough questions, and in the end do what is right for you. I do wish Click the best in figuring out their new model for success, it's a remarkable solution and I know FP made the right choice in purchasing Click and now getting it ready for a big enterprise sale. So friends, truth or myth, I will leave that to you to learn for yourself!

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ClickSoftware Response
8y
Thank you for taking the time to write a review for us, and I’m sorry to see that you’re no longer with Click. It sounds like you experienced some frustration with the changes underway here, which is understandable. You're right- we’ve had nmore turnover lately in part due to the changes mentioned. I’m hoping that with a solid strategy in place to prepare us for success, the turnover will decrease. In terms of writing fake reviews, that’s a pretty serious accusation and one that I disagree with. With only 2 months in, I’m still fairly new to Click but can attest that I have NOT seen anything along those lines, nor would I tolerate it. I do agree with your advice regarding the interview process- anyone considering joining Click should be certain that they’re ready for the breakneck speed here. Ask lots of questions when interviewing- it’s important to make certain that this fast-paced environment is the right place for you. There have been some days here when I’ve felt that I couldn’t possibly complete my tasks, and others when I’ve felt a huge sense of accomplishment for moving the needle in a short time. You can truly be impactful at Click, which is exciting. From my perspective, this feels like a real team environment where we’re all marching toward the same goal of continuing our growth and being a true Cloud company. Again, I’m sorry to see that you're no longer with us, but if there is ever anything you'd like to discuss please don't hesitate to reach out. Best, Ingrid Smith, Sr. Director Global Talent
2.0
Aug 7, 2014

Company in transition

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some incredibly smart and hard working people, knowledgeable about the field service sector and technology. Technology has the capability to solve complex problems in large field service organizations.

Cons

Transition away from large, complex on-premise enterprise software to Cloud model has company in a bind. Inexperienced management, non-existent partner strategy, and an addiction to PS revenue.

1.0
Nov 20, 2017
Recommend
CEO approval
Business Outlook

Pros

If you in other teams than Support. You will get 9 to 6 timings plus good recognition and incentives. Good Environment for people not in support team. Free lunch, snacks and other office activities.

Cons

Make sure to drop your resignation after getting the quarterly bonus or else they will not give you your bonus even if you have worked full quarter. Management can fire you and your team at any point of time. I've seen this personally.

Viewing 7 - 9 of 310 Reviews

Glassdoor has 326 ClickSoftware reviews submitted anonymously by ClickSoftware employees. Read employee reviews and ratings on Glassdoor to decide if ClickSoftware is right for you.