Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (659) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 598 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 286 reviews)); "Great people and place to work" ((in 265 reviews)); "Great colleagues and a rewarding job" ((in 258 reviews)); "good benefits and school prgrams" ((in 167 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 365 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 278 reviews)); "Some managers are awful and make you hate your job" ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 85 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,255 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,255 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,255 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

3.0

Nov 22, 2025

Working day

Customer service adviser

Recommend

CEO approval

Business Outlook

Pros

A very pleasant and professional working environment

Cons

Targets at times can be unrealistic

Co-op Response

7mo

Thank you for your feedback and your review. We're pleased to see that you enjoyed working with us.

2.0

Nov 20, 2025

Poor management

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Usually get the hours you ask for Discount around pay day is good

Cons

Management don’t care about lower level employees as long as targets are being met. Multiple people have been physically sick on shift and the manager didn’t care, just said to continue working. If you’re going through a period of sickness they will make things as difficult as possible and then fire you.

Co-op Response

5mo

We're sorry to hear of your experience and we'd like to know more about this. Please reach out to your operations manager or speak to our HR teams so we can investigate this matter.

1.0

Nov 20, 2025

Don't care about employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Discount on products is not bad

Cons

No breaks, awful management culture

Co-op Response

7mo

We're sorry that you feel this way. We hope that you spoke up about any concerns you had at the time and we invite you to share more information with us about your experience. You can complete a former colleague contact form at colleagues.coop.co.uk/contacts to tell us more.

Viewing 352 - 354 of 6,255 Reviews

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Company ratings over time

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Don't care about employees

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