Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (661) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 588 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 279 reviews)); "The people were great and kept you sane" ((in 273 reviews)); "Great team manager and colleagues" ((in 260 reviews)); "Good benefits and that’s about it" ((in 167 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 371 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 194 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 90 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,262 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,262 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

2.0

Oct 3, 2025

Understaffed

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Good employee discount on co op branded products

Cons

Understaffed and overworked, no extra pay for working bank holidays and late and early shifts

Co-op Response

9mo

Thank you for your review and feedback. We're pleased that you were happy with our amazing 30% colleague member discount. We're sorry that you feel that your store wasn't staffed appropriately and we hope that you shared your concerns with your manager at the time. Colleagues in store receive a shift premium for any hours worked prior to 6am or after 10pm, we pay premiums for hours worked after 6pm Christmas Eve, all day Boxing Day, after 6pm New Years Eve, and all day New Years Day.

4.0

Oct 2, 2025

Good

Customer service

Recommend

CEO approval

Business Outlook

Pros

Good team and overall good

Cons

not many bad thing to say, sometimes understaffed so lot of work

Co-op Response

6mo

Thank you for submitting a review. We're pleased to see that you were happy with your team and enjoyed working with us.

5.0

Oct 2, 2025

Good

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

good team and staff job not too hard

Cons

customers are rude and shifts can drag

Co-op Response

8mo

Thank you for your 5 star rating and sharing your feedback for us.

Viewing 466 - 468 of 6,262 Reviews

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Co-op reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Understaffed

Good

Good

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