Co-op CSA - Customer Service Associate reviews

3.8

49% would recommend to a friend

(55 total reviews)
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Kate Allum

Not enough data to show CEO approval

2% positive business outlook

Customer Service Associate (CSA) employees have rated Co-op with 3.8 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Co-op is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

55 reviews
3.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

- Good people - Payed on time

Cons

-No guaranteed hours - Bad shift times

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Co-op Response
2mo
Thank you for sharing your feedback and for your review. We're pleased to see that you're happy with your team and being paid on time. Please talk to your manager about any concerns you have with the allocation of your shifts, especially if these are not aligned with the availability you shared at interview.
3.0
Nov 10, 2025

Great

Recommend
CEO approval
Business Outlook

Pros

Great place to work Good discount

Cons

Staff rotas could be planned better

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Co-op Response
5mo
Thank you for taking the time to submit a review and for sharing your thoughts. We're pleased to see that you're happy with your workplace and with the 30% colleague member discount on Co-op products. Rotas for our store colleagues are produced 3 weeks in advance and shared with colleagues on the Shifts App direct to your phone. If you're having any concerns with the frequency that the rota is issued please speak to your manager.
5.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

A good company to work for

Cons

Pay could be better and more progression

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Co-op Response
7mo
Thank you for your review and feedback and for your five star rating. We recommend that you visit the internal careers site to search for roles in your area or sign up for job alerts to be among the first to hear about opportunities in your area.
Viewing 4 - 6 of 55 Reviews

Glassdoor has 6,732 Co-op reviews submitted anonymously by Co-op employees. Read employee reviews and ratings on Glassdoor to decide if Co-op is right for you.