Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (657) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 605 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 290 reviews)); "The people were great and kept you sane" ((in 255 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 175 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 370 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 289 reviews)); "Some managers are awful and make you hate your job" ((in 191 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 88 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,245 total reviews)

Kate Allum

73% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Jan 5, 2026

Feedback as a new Team Leader

Team leader

Recommend

CEO approval

Business Outlook

Pros

Overtime availability, Work-Life Balance. Working as part of a team and support from senior management.

Cons

Working one-to-one during busy and seasonal periods. not having enough staff on a shift to have a fully rewarding break.

Co-op Response

5mo

Thank you for sharing your experience and for highlighting the positives, including the support from your team and management. It’s great to hear you’re finding a good balance in your role. We appreciate the detailed suggestions you’ve provided around staffing and task prioritisation. While we can pass these on to the relevant teams, these kinds of insights are valuable and best raised through your manager or our internal feedback channels, where they can be considered alongside operational requirements and safety standards. Thank you again for taking the time to share your thoughts.

4.0

Jan 4, 2026

Enjoying my new role with Coop

Team leader

Recommend

CEO approval

Business Outlook

Pros

Excellent employment benefits such as holiday, pension and 30% off coop branded items. I work with a lovely team of people who have made me feel very welcome since starting my job in October 2025.

Cons

Our store is short staffed and there is a lot of work to do in the time we are given to do it. I thrive in this kind of pressured environment however I can see that this pressure is affecting some of my colleagues negatively.

Co-op Response

5mo

Thank you for sharing your experience and for highlighting the benefits you’ve enjoyed, including the welcome from your team and the employment benefits. We hear many positive things about the number of holidays our food store teams benefit from and the 30% colleague member discount too. It’s great to hear you’re enjoying your role. We appreciate your constructive feedback around staffing levels and task prioritisation. Insights like yours help us understand the pressures colleagues face and how they impact teams differently. If you’d like to explore these points further, raising them through your manager or our internal feedback channels is the best way to ensure they’re considered where decisions can be made. Thank you again for taking the time to share your thoughts.

1.0

Dec 30, 2025

More concerned about PR than staff welfare.

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

All in all it's a good company to work for, the store on hartington road in dronfield was really nice, which is where I spent most of my employment with co-op. The team there was lovely and we all got on well.

Cons

The co-op will make sure that their public image is their top priority rather than the welfare of an employee, and God forbid someone chooses to make allegations and use those to smear dirt on the co-op. You'll be out the door without so much as a goodbye before you even wake up the next morning. Also, if you do decide to leave the co-op on good circumstances but due to unfortunate events, don't plan on returning as they will flat out ignore your applications no matter what area you try to apply in. Not even an interview nor past consideration, you'll be denied within the first few days of the application being submitted. All for their public image even if you have done nothing wrong and had to leave due to extenuating circumstances.

Co-op Response

5mo

Thank you for sharing your experience and for highlighting the positives about your time with the team in Dronfield. We’re sorry to hear you feel disappointed about the process of returning. Many former colleagues do successfully rejoin us, and we value the experience they bring. There are situations where re-employment isn’t possible, but these decisions are based on individual circumstances rather than a blanket approach. If you’d like clarity on your own situation, the best route is to contact our recruitment or HR team directly. Thank you again for taking the time to share your perspective.

Viewing 181 - 183 of 6,245 Reviews

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Enjoying my new role with Coop

More concerned about PR than staff welfare.

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