Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (657) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (76) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 605 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 283 reviews)); "Great people and place to work" ((in 260 reviews)); "Great team manager and colleagues" ((in 254 reviews)); "good benefits and school prgrams" ((in 162 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 367 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 190 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 93 reviews)); "Breaks were short and infrequent" ((in 51 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,243 total reviews)

Kate Allum

73% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,243 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Feb 6, 2026

Pension Administrator

Pension administrator

Recommend

CEO approval

Business Outlook

Pros

Not micromanaged Colleagues are great Flexible

Cons

Nothing that comes to mind

Co-op Response

4mo

Thank you for your review, feedback, and amazing 5 star rating.

4.0

Feb 6, 2026

Good part time work

Retail assistant

Recommend

CEO approval

Business Outlook

Pros

Shift flexibility for students and working parents

Cons

Cutting hours across the organisation has resulted in more demands on front level employees

Co-op Response

3mo

Thank you for your review and feedback. We're always pleased to see that our roles in store can provide flexible working arrangements to our colleagues. If you have any concerns about your store's establishment, please speak to your manager.

4.0

Feb 5, 2026

Friendly place to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The "onboarding" process is entirely by way of various e-learning packages, but I found these informative & useful, as I have no previous experience of working in retail. Colleagues and team leaders were subsequently very helpful in supporting me as I began to learn the various processes and procedures of my role, which is still ongoing.

Cons

I have found some of the I.T. related systems to be slow and often unreliable, which can be quite frustrating. The work is a lot more physical than I ever imagined and often leaves me feeling very tired after a longer shift.

Co-op Response

3mo

Thank you for your fair and balanced review. We're pleased that you are finding the different learning methods in-store useful and that you have a supportive team to help guide you through your early days at Co-op. If you're finding the transition to working in retail difficult, please make sure to let your manager know. We know that working in convenience retail can be challenging but it sounds like you are managing this well with the support of your team. Speed will come with time and practice, but we'd always prefer a task being done correctly than rushed.

Viewing 196 - 198 of 6,243 Reviews

Jobs at Co-op

Leavesden Green, England

Wallington, South East England, England

Co-op

Co-op reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Pension Administrator

Good part time work

Friendly place to work.

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