As previously said, Cognizant took over the business under a TUPE agreement. Cognizant first presented themselves as a marvellous company, people focused and eager to make their employees happy. We were currently unhappy of our positions and I think most people wanted to believe in that bunch of corporate lies.
Then things started going sideways.
First thing, management has been focusing more on making their client happy than their own employees.
Cognizant promised productivity increases that they almost didn't reach.
To ensure that these objectives were met, productivity targets were increased by 10% from one day to another. This is a recent event but will most likely lead to less people getting performance bonuses. This obviously makes people angry but senior management didn't even care announcing this to operators but let team leaders - who didn't have any say in the decision - announce the news and take the heat. This kind of cowardly behaviour doesn't go unnoticed and the majority of the personnel doesn't trust senior management anymore.
Second thing, a few people in every team had been given more responsibilities and were de facto promoted, to mentor and coach other operators to help them reach their productivity and quality targets. Last week, all these people were sacked and had to go back to basic operations duties. Some of them had been holding their position for as long as 2 years, even before Cognizant came into the picture. Again, communication of these news was delegated to team leaders while senior management could just sit back and relax.
When interrogated about this event, senior management affirmed that "this is not demoting people" and looked surprised when told employees are looking for another job. This affirmation is an insult to all the personnel onsite.
Operators are however not the only ones to suffer from Cognizant's actions. Team leader's bonuses conditions have been changed and are now based on criteria that are out of their hands like employee attrition and sick days. This decision is irresponsible and only increases dissatisfaction amongst managers, who should be inspiring beacons of motivation and corporate spirit. How can you expect to motivate people if you demotivate them and their managers?
This comment only can't depict the whole reality of working at Cognizant but working there feels even worse than what I wrote above.
