Oct 30, 2023
Conduent Inbound Call Center Representative reviews
4.9
94% would recommend to a friend
Harsha V. Agadi
Not enough data to show CEO approval
94% positive business outlook
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Reviews by job title
3 reviews
4.0
Sep 14, 2017
Recommend
CEO approval
Business Outlook
Pros
1. Great staff. 2. Excellent training. 3. Competitive work environment. 4. Full time 40 hour work weeks. 5. Attendance, professionalism and good work ethic will get you noticed. 6. Amazing fully stocked break room.
Cons
1. No benefits or holiday overtime pay until you have been with the company for 6 months. 2. Very little say in the shift you get. 3. Work hours aren't flexible. 4. No part time.
1.0
Sep 14, 2017
My experience at Conduent-Lacey (formerly Xerox) has not been an ideal employment experience.
Current employee, more than 3 years
Lacey, WA
Recommend
CEO approval
Business Outlook
Pros
They are desperate to hire people, so you'll get the job. The training is thorough. You're only bullied by customers for either an 8 hour or a 10 hour shift, unless they have their mandatory overtime in place... Then it may be more. The other employees there aren't too bad. There is no physical labor needed. They hired a General Manager that has a degree in law, so they probably won't have anymore lawsuits anytime soon.
Cons
Computers have technical issues multiple times a day. They "suggest" you power cycle your computer on YOUR BREAK time since they give you 15 minutes and are only "required" to give you 10 minutes. They do a lot of shady things, but if you call them out on it they'll have an excuse as to why and that it was a misunderstanding. Pay is not "competitive", as they like to say. You start a dollar above minimum wage (currently) and cap out at $14 an hour. Whereas other call centers in the area start much higher... And if you bring THAT up they'll tell ya to go ahead and leave, they won't even consider raising the wage cap for the agents. They stated they are contracted instead of a direct call center, so we will always get a lower wage than the other call centers around.