Pros
Work from home- literally nothing else.
Cons
Everything else. Low pay ($12/hr), no benefits for 180 AFTER you complete the 5 weeks of rigorous, boring, redundant training. Conduent was misleading about everything. The schedule changed at the last minute, which mean that we would be working on Christmas Eve, Christmas, NY Eve and NY day--- which we weren't told until the day before Christmas Eve. People have families, and people had plans, but Conduent doesn't care. The trainers in PASS (post initial 2 week training) are abusive, rude, and really not interested in helping. The trainer from the first 2 weeks was great, and I think that's how they try to pull you in. If you pass the final exam after the first 2 weeks of training, you start PASS- which is when you practice taking calls, etc. Those trainers were condescending and relentless in their pursuit to undermine my fellow classmates. So I had to resign. The work culture is super foul. All employees deserve better than this. Take yourself elsewhere.