Pros
Working in the comfort of your own home.
Cons
Expected to reach top metrics with below-average training and instructions. Most of the supervisors have a daily power trip and it shows through their communication with employees and teammates whether through one-on-one messaging for team group chats. The turnover is insanely high due to micromanagement and all over the place "direction". The pay, that's a whole other story of chaos as you're hourly for so long and then changed over to "ABC pay" which means Achievement Based Compensation aka different pay rates (ranging from less than a cent to a little more than a cent) for each transaction type, depending on speed, quality, type of document completed. It's nearly impossible to forecast what your earned wages will be once you've switched to ABC pay. If your metrics aren't superior as to expectations, expect to make less money and a horrible time getting back to good pay status.