DHL Global Forwarding, Freight reviews

The mgr I worked for was very "ghetto" and made it less than a professional environment. Some coworkers as well, but majority were very friendly. Work load was heavy but doable, depending on the person. Schedule flexible, pay was decent, but could be better based on workload. My time there was "ok" so I could not recommend or deter a friend from applying. All I can say is the environment is somewhat high school and if you are an attractive, friendly female, you may have problems with certain female coworkers and mgr described above. If you can look above the pettiness, you may be ok...or better yet, be placed in a different department.

Very micromanaged company; even senior/executive country-level management has little authority to make decisions based on local issues/needs. Company is the very definition of "penny-wise, pound foolish"; will not staff offices adequately but will pay costs incurred due to short staffing/undertrained employees daily. HR policies have resulted in a deteriorating work environment due to pay (low, especially for low/mid-level management) and hours (long; 50-60 hours a week or more is expected even for an entry level supervisor). For many managers this results in earning less (either overall or on an hourly basis) than their subordinates. Managers do not have time to train/develop employees. Reliance on "contractors" (i.e. temps) has resulted in a markedly low overall quality of employee especially due to the lack of time available for managers (or other employees) to train new staff. Employees know that the difficulty in replacing agents means they are almost never disciplined and cannot be held to high standards as managers do not want to have to replace staff as this shifts even more work onto low level management. Operational policies are dictated by global managers who do not have day to day knowledge of the business; this results in unworkable procedures/systems. Proven systems are replaced without desk level feedback and cause reductions in productivity/efficiency due to issues in using new systems (which are absurdly amateurish in their design, lacking in accuracy, and display information in formats that are not well-organized or user friendly). E-mail is overwhelming and reliance on group boxes causes employees to waste time sifting through messages for relevant requests/information and causes delays/service issues.