DHL reviews

very political, very hierarchical structure

DHL Global Mail is the “red-haired child” in the DP DHL group, i.e. it is smaller than the other divisions and has lower quality standards. Most employees have been there for several years and some are very knowledgeable but most of the knowledge is “tacit”. It’s a nightmare for anybody trying to learn the ropes. You feel like you are constantly playing catch up. There is no culture of documenting processes, standard operating procedures or SLAs. Nobody seems to think it’s important and as a consequence, service breaks down a lot. Top (local) management really has no understanding of the complexity involved in how the services are produced and delivered to customers, nor do they value the people who do. “Shoot from the hip” decisions are made without fully understanding downstream impact to customers. They have some really good people whose work is not appreciated enough, and in contrast, other people, deemed as “high potentials”, really baffled me because the quality of their output was so poor. Many employees operate in silos and don’t really care what happens down the pike, once their part of the work is done.