- Treated like a corporate drone - lack of sincere care, empathy and compassion for the work you do from Management.
- Too much corporate lingo in the workplace - simplicity is key here in communication not being misinterpreted by the workforce.
- The training, if you can call it that, is abysmal and non-existent, so do not expect much here until they pull their act together as a delivery centre (which in essence is a cost cutting exercise for the company). I actually had to speak up and request some sort of structure as it was that poor and lacklustre at the time, which you would think is really bad for a big 4 corporate conglomerate.
- Training materials provided for you to learn were out dated and on many occasions required revising yourself. For a big corporation who emphasise so much on the quality and perfection of their work this is embarrassing and unprofessional. This was noticed by others in the workplace, so is not an individual opinion.
- Job adverts are very generic and gloss over the details with hyperbole corporate jargon you would like to know about roles in the ESC - including day to day duties, the function/department, the actual job title advertised (very important) and salary. Needless to say, a lot of it is misleading, and recruitment forgets to tell you they can offer you and/or modify the job title as to their liking for where they think you are better suited to, which is not fair. It is clearly a numbers game to fill bums on seats for new intakes and a lack of good judgement.
- Processes change not too often, but too quickly, resulting in frustration for new starters who think they have acquired the skills needed to carry out duties, adding to the insurmountable pressures of unrealistic deadlines set.
- Lack of support from members of team due to the small size, the fast paced nature of the work, and colleagues too pressurised to provide support to new starters, which despite how neglected I felt by them and Management when raising these issues, actually felt sorry for them.
- Major flaws in work culture - the common tale of the emphasis being on quantity of work and not quality; in order to squeeze as much as possible out of fewer 'non-chargeable' members of staff in a chaotic fashion, resulting in being over worked and underpaid.
- Duties and general workload not reflective of salary pay packet.
- Unsociable (some days - would a hello kill you in the morning?!), hostile work environment encouraging a miserable workplace, finger pointing blame culture, and a cloak and dagger one at that. Noticed some longer term members of staff there were suffering personally because of the ridiculous workloads assigned to them, and management turning a blind eye to it.
- Strange company policies and procedures resulting in unhappy staff and work taking longer than it should. Too obsessive over the silly details. Any small to medium sized company would act on common sense, morals and decency, and not shirk responsibility for the welfare of their employees in turn for targets being made.
- Concerns and/or feedback rarely gets taken on or addressed properly making you feel helpless, looking over your shoulder, and disheartened by Management.
- One contact I reported to on my work was signed off during my time there which was not exactly awe inspiring for someone who already sensed early on that the sheer pressure and small team to carry out the work would cause burnout to any rational person.
- The way staff feedback is delivered needs to be changed (which was admitted while I was there) because it is brutal and ruthless. A prime example of this involved me being asked permission from a higher member of staff to relay criticism to someone who had just returned to work after being signed off for a period of time. Dog eat dog - business ethics and decency here?
