Discover Customer Service Rrepresentative reviews

3.3

32% would recommend to a friend

(204 total reviews)
avatar

Michael Shepherd

31% approve of CEO

28% positive business outlook

Customer Service Rrepresentative employees have rated Discover with 3.3 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a good working experience there. Discover is rated in line with the average (within 1 standard deviation) by Customer Service Rrepresentative professionals compared to other employers within the Finanzen industry (3.7 stars).

Reviews by job title

204 reviews
1.0
Sep 12, 2022
Recommend
CEO approval
Business Outlook

Pros

100% tuition reimbursement/ PT0 Work from home

Cons

Fast paced training completely rush through, how can you even learn the material in 25 mins sets you up for complete failure! They will put you on the phones so fast while you are still training and you can’t even help the customer with the call, it’s insane I have never felt so depressed with anxiety on a job! It’s one thing to have all the success to do your job properly. Short 30 mins lunch break you are glued to your chair you have to ask to go to rest room give a drink of water, very strict metrics, if you are a prefect robot this is the job for you! My mental health is more important angry customer yelling in your ear all day high call volume lack of training no on board training to enroll in benefits you have to figure it out on your own , low pay decent benefits.

Viewing 97 - 99 of 204 Reviews

Glassdoor has 5,581 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.