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      Discover Customer Service Rrepresentative reviews

      3.3

      32% would recommend to a friend

      (204 total reviews)
      avatar

      Michael Shepherd

      31% approve of CEO

      28% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      3.7

      Career opportunities

      3.5

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Senior management

      2.8

      Work/Life balance

      Customer Service Rrepresentative employees have rated Discover with 3.3 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a good working experience there. Discover is rated in line with the average (within 1 standard deviation) by Customer Service Rrepresentative professionals compared to other employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      204 reviews
      3.0
      Aug 30, 2021

      Work overload

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management was great just the job itself wasn’t enjoyable.

      Cons

      The back to back calls were tedious with rude customers screaming at you. The calls were 2-3 seconds apart.

      3.0
      Aug 10, 2021

      Alright at the time

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, 401K, Vacation, etc. Enjoyed my co-workers and most of management. Free stuff/goodie bags frequently.

      Cons

      Seems that the free stuff/culture was to make up for the toxicity that could breed in the entry-level environment. While many managers were great, I had many that were not and were ultimately the reason why I left, as well as better paying opportunities at a competitor.

      Viewing 121 - 123 of 204 Reviews
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      Glassdoor has 5,581 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.