Discover Customer Service Rrepresentative reviews

Difficult to move up the ladder

I worked in a call center before but when I tell you Discover call center has soooooo many rules! you can get a write up for every little thing. Also you have to be very dramatic and over the top when your talking to customers on the phone. It's a lot of pressure on people to get a great/great if you get a few needs within a month, that's a write up. A needs is something that they feel you didn't give great customer service or should of gave the customer more options on a call. it's really pointless... Also they listen to your calls ALL THE TIME!!! They always tell you what your doing wrong on a call. I have many years of customer service, I have received countless rewards from past jobs... you know why? because I wasn't being controlled on what to say to customers. if you can be a robot for 8 hours a day, go for it! I was out of there!