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      Discover reviews

      4.0

      68% would recommend to a friend

      (5,182 total reviews)
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      Michael Shepherd

      64% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      Discover has an employee rating of 4.0 out of 5 stars, based on 5,182 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Reviews by job title

      5K reviews
      3.0
      Jul 9, 2015

      sr financial analyst

      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, life-work balance is very good

      Cons

      Pay is way below average. Very hard to move up to the next level especially from analyst to a manager

      2.0
      Jul 9, 2015

      When did Customer Service become aggressive sales?

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Fair pay -Great on-site amenities (gym, nice cafeteria) -Helpful and extensive training (4 weeks) -Flexible hours

      Cons

      -Aggressive middle management -Sales structure in customer service unrealistically enforced (Reps are responsible for customers continuing on to the sales portion of the call AFTER they've completed the call with the customer. In other words, if a customer hangs up or declines to complete a purchase, the rep is penalized by warnings, write-up, probationary work periods, and finally severance--all this prompted by something the worker has absolutely NO CONTROL over!) -FAR too much emphasis on pushing sales during what it's supposed to be a customer relations incoming call. So a customer calls in for an account balance and gets aggressively pressured to open a new credit account on top of the account they already have.

      Viewing 4516 - 4518 of 5,182 Reviews
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      Glassdoor has 5,593 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.