Discover reviews

Extremely high call volume. I was barely able to take a breath in between calls. (100-150+ calls a day). You are always being listened too, which can get annoying at times. They do 'calibrations' which gives you time off the phone periodically throughout the day, or several times a week. You have to get used to having anywhere from 15-30 people listen to one of your recorded calls, and critique it. Most of the team leaders really have no idea what their doing... When you go to them from assistance, you're always told "I'll have to get clarification on that", meanwhile the Card Member is on hold, (which you're only allowed to place them on hold for 2mins TOPS.) There is room for promotion here though, you just have to make sure you're always meeting in your stats... Which at times can be impossible. It almost felt at times you were chained to a phone for 8 hours, and anytime spent off the phone during those hours have to be written down and then your team leader will determine if what you have wrote down is excusable or not? Overall decent place to work, just didn't have it in me to stay very long.

Rotating clientele, inexperienced people making decisions at several levels. Politics occur with longer stay. Constrictive office and technology where it doesn't apply. Very inconsistent management rules and protocol.