Does Discover pay their employees well?

According to anonymously submitted Glassdoor reviews, Discover employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Discover. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Discover?

68% of Discover employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Discover 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Discover?

Account Manager (298) , Customer Service Representative (205) , Project Manager (149) , Senior Manager (119) , Manager (96) , Collections Specialist (95) , Senior Account Manager (94) , Team Leader (78) , Senior Associate (71) , Account Specialist (59) , Director (50) , Fraud Specialist (50) , Software Engineer (47) , Lead Data Science Analyst (41) , Applications Engineer (39)

What are the pros of working at Discover according to real employee reviews?

"Great benefits and 401k." ((in 755 reviews)); "Culture was great and very friendly" ((in 429 reviews)); "Good work/life balance depending on team" ((in 418 reviews)); "The people I work with are great; I have never had a problem with a co" ((in 337 reviews)); "The pay is good for those who are willing to work hard and earn it." ((in 282 reviews))

What are the cons of working at Discover according to real employee reviews?

"Low salary and difficult to get promotion" ((in 98 reviews)); "Senior leadership lacks vision; dirty political environment;" ((in 60 reviews)); "Unfortunately, the reorganization caused a lot of unhappiness from poor upper management placement and decisions" ((in 49 reviews)); "Blatant favoritism and a total disregard for workplace civility are traits that are often on display by management." ((in 38 reviews)); "Senior Management are arrogant and beaureacratic." ((in 26 reviews))

What are employees saying about Discover layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Discover layoffs and their outlook for job security at Discover in 2026.

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Discover

Discover reviews

4.0

68% would recommend to a friend

(5,175 total reviews)

Michael Shepherd

65% approve of CEO

46% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.8

Compensation and benefits

3.6

Career opportunities

3.5

Senior management

Discover has an employee rating of 4.0 out of 5 stars, based on 5,175 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

May 10, 2013

analyst

Analyst

Recommend

CEO approval

Business Outlook

Pros

learning atmosphere is nice, there is plenty of sharing sessions for employee to explore their interest.

Cons

some line managers are not so in favor of innavative ideas but more reply on routine business schedule, which make people feel a little down.

5.0

May 7, 2013

Discover has a wonderful culture

Reporting analyst

Recommend

CEO approval

Business Outlook

Pros

I feel like my jobs have always been exciting and I understand my role and how it helps the company as a whole improve. The people I work with are great; I have never had a problem with a co-worker.

Cons

Unless you want to move to Chicago, there are limitations to your career development. Emphasis on developing and choosing good leaders is lacking

4.0

May 2, 2013

Repetitive but on average a wonderful work environment

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Health insurance was cheap and dental insurance was said to be the best. Depending on which Team Leader you have, you will have TLs willing to assist and coach you. I have had knowledgeable supervisors the past two years I worked there. This was my first real job and it taught me a lot about what it means to maintain a relationship with a customer. You will have your calls listened to in a group and be in meetings to help improve your performance. Dress code is very lax. It is not surprising to see fellow peers dress in jeans and a t-shirt. It is usually the higher ups who like to dress more formal. Be sure to stay on the phones because if you don't meet your schedule or metrics, you'll soon be terminated. I have seen a lot of peers leave because of this.

Cons

If you are in the customer service department, then the calls are back to back. I have been in several departments within the company and most of them had downtime except for regular customer service. The pay raises are very minimal. Maybe 10 cents to 50 cents every six months. A 50 cent raise is only given if you are promoted to a higher paygrade which is very rare. Otherwise, if you are just doing a performance evaluation, you may go up to 20 cents or so yearly. The pay starts off well as an entry level job, but compared to other companies, the base pay is relatively low with very little room to increase. Most job opportunities are customer service or sales with the almost exact same pay grade so you won't be getting any good increases until you are qualified to become a Coach, TL, or above.

Viewing 4912 - 4914 of 5,175 Reviews

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