Put less money into yourself and more money into your staff
Pros
Great and colorful environment. It is a great starting call center job, but not much more (pay wise). It is a wonderful company (in many ways), and I wish I could have stayed there, but the pay just was not competitive with other call centers in or out of the area.
Cons
Commissions are constantly being cut and it's difficult to find consistent pay with the company. Collection hours begin at 5 in some departments (instead of 445) so that the company does not have to pay employees for early shift-diff (even though the employees are there earlier than their shift anyways). It is difficult to consistently raise a family on the income with this company, because incentives are cut frequently. The company also doesn't offer sick, vacation, and floating holidays. They are all meshed into one lump sum. Discover also raffles off many prizes (which isn't fair if you are a top performer).
