Pros
Pays barely more than unemployment No layoffs in the 2 years I've been here Frontline Management "Coaches" and the customer relationship manager both are very helpful and knowledgeable.
Cons
Incentive recently cut by 55%. I won't go into exact numbers but good luck making more than $500 a month. Slow underwriting. Pay increased recently for entry level employees but not skilled employees. Now new employees are making more then tenured staff. Commission can be taken if you fail call quality. High Turnover. Lack of mortgage / home equity experience with upper management. The Department Managers try to run the Home Equity business like the credit card side of the company due to their lack of experience in the mortgage / home equity field. They refuse to listen to employee feedback. They will advise you that "this is not a sales job this is a customer service job and if you are wanting to make good commission then this may not be a good fit for you" Processing is completed by a third party company based in India. You will be advised to withhold information from customers such as all of their personal information (pay, ss#, dob) is being sent to India. Discover will only pay for the cheapest appraisals which causes long waits due to no appraisers wanting to take the job. Appraisals never come in as high as the desktop appraisal that we give the customer initially.
