Pros
Discover itself is a great organization that has a lot to offer, such as: decent benefits fun culture diversity
Cons
This review is specifically for Home Equity Loans. It is the most unethical experience that I have had in my career. The same leaders that crashed DHL are now crashing DHE. A simple Equity loan process should take anywhere from 2-4 weeks, but it is taking over 3 months due to the outsourced Processing Vendor being mismanaged. With the loan process taking so long, the customers are obviously very frustrated and upset. The problem is that they are not able to reach the processing team, so they call us every day to complain. In the past few months, I have ben called every name in the book, and been threatened financially and verbally. I try to protect the company because I used to love Discover, and because I want the loan to fund so that I can get paid. I am known for being a cheerful and positive person, but am now depressed. On a daily basis, I talk to about 30 people, and over half of them are people that are calling to complain that they don't get any communication and want to know where their loan is at. Although it is not my job, I spend time to try to help them. It's a slap in the face that our Sr leaders keep pushing us to take more calls and more applications. They have 2000 applications already, and only 50 of the actually fund out each month. What are these people thinking? Ultimately I feel like Discover has failed the employees of this department. There is nobody to protect or fight for us, and there are so many people that are miserable and depressed. I am working a ton of Overtime. It wouldn't be as bad if we weren't all making a lot less money.
