Please beware of this company/job for a multitude of reasons!! Initially when I got hired the job post had a very misleading-description listed as “Cardmember Assistant”- which is entry level collections. Of course they’ve changed it to the latter since I got hired there. I have DISCOVERED a lot since working at this company and the cons have outweighed any pros they’ve tried to pitch. Didn’t know a company’s business name would be so suitable—-Discover new, basic and vital information that we’ll FAIL to tell you when you get hired and get through our less than impressive, under developed, less than interactive “self taught training.”
They’ll reel you in with an misleading job post, $2000 bonus bait (supposed to be split and disbursed within 1yr), alleged $60 monthly internet stipend, office supply reimbursement(one time), fair starting wage and the ability to work remotely (within eligible states) and decent benefits for Flex time-Full time employees.
They’ll present you with the Company’s core values which you’ll see they fall short of everyday. God forbid you have a backbone and give your honest opinionated feedback… you’ll be viewed as someone that has an negative attitude all because you refuse to “fake it till you make it”.
Let’s not even discuss the fact that schedule flexibility and requesting to move to different departments is next to impossible. Once you’ve started with them you must either except wherever they want you or potentially wait 6 months before you’d be eligible to move to another department of interest. So PLEASE choose your position wisely!!! There’s so much I can say about this place it’s ridiculous. They’ve had new hires whom were promised bonus payouts and internet reimbursement within 30 days of starting or by their 1st pay check whom after almost 2 months hadn’t been paid.
They provide some of the most overwhelming, unrealistic training expectations in a virtual environment that I’ve ever seen. Seriously I’m not sure who came up with the structure of their training but it’s a NIGHTMARE to say the least. What should be a minimum of 8 weeks worth of training they’ve cut it down to 4. Seems like they’re following the suit of mostly everyone else out here since COVID. Do the bare minimum… get through it and figure the rest out on your own!!! If you’re quiet and don’t like to ask questions you’ll be oblivious to mostly all the information you need to know for your job and working for the company.
Their “leadership” has moody, inexperienced people whom seem to be overworked and probably underpaid (even on salary) with inconsistent practices and structure. They won’t be upfront about the full expectations and metrics of the job. Somehow that’s not important although you could get fired for not meeting the expectations you’ve never been disclosed. Also they like to gossip, monitor chats and falsely label other’s truth as negativity although nothing has been said that once again isn’t true!!
Then I’ve seen other reviews stating you have to be nearly perfect to get promoted. I feel like the blind is leading the blind here… I never thought I’d want to bail on a company in less than the 6 mo.-1yr expectation they ask/expect you to fulfill. It’s sad when you uh feel like their bonus $ ( which is going to be taxed hard by Uncle Sam) isn’t even worth sticking it out for. Discover needs to take a hard look at how they’re doing things… from A-Z (the job description, interviewing, training, pay, promotions, the ability to move departments, etc.)
