Discover reviews

hire without clarity of deliverables

The job itself is extremely demanding from holidays to end of March. Especially during Covid when people are financially stressed. PTO days seem average when compared to other office jobs but compared to the stress of the job and time you will actually need off they are not enough. Everyone runs out of pto by MARCH. In January everyone is calling out sick because they have PTO for the first time in months and call volumes are extremely high. I mean like 8 hours of calls with 1-2 minutes of calls not coming in the whole shift. You do get a couple scheduled breaks but it’s not enough. Discover cares about their brand (and short wait times) at the expense of employee mental health. Meetings, digital support and anything that you look forward to get away from phones constantly gets canceled. Workforce management treats employees like they are disposable and then wonders why people call out sick and why turnover is so high. They can afford to hire more people to be fully staffed at all times and not have employee burn out but they don’t. They expect your job to be the thing you care about the most but don’t treat you the same.