Discover reviews

Got told during training to keep our resumes up to date because of the merger. Coaches, managers and even HR don't know proper attendance information and how to provide it. Regardless of how great your Link'd report is, it is all a farce. You're just a number on a screen. Coaches and managers will not help you keep your job in case of health issues. They will misguide you and take no blame for misinformation. HR will throw company policy in your face when they themselves don't even know correct guidance, then terminate you.

Call volumes are high and not enough support staff to make the calls not overwhelming. You’re treated like a number and not a person and all they only care about your performance and not why you may be performing badly They care more about their cardholders than their employees and if you get a bad survey and it is regarding a company policy not how you handled the call personally, they will not remove it because we are apparently responsible for how the cardholder perceives the situation and their feelings on it. Hard to move up into a non phone agent roll and no feedback is provided when asked why you were not given a promotion or there is none available other than “be in the right place at the right time” They are constantly making changes but most of the changes make jobs harder and cause more issues for phone agents but won’t do anything about it.