Discover reviews

Discover Bank focuses almost entirely on call quality above banking and financial product knowledge and experience. For example, if you are an 18 year old blond with a bubbly happy voice, but no demonstrable financial experience or knowledge, you'll go far when it comes too your monthly call quality scores. But if your a retired banker or retirement consultant, with vast banking experience and knowledge, but you have a manly voice that does not sound like a bubbly valley girl, then they will give you low call quality scores and you'll be out of the company in short order. The customers I assisted always that I was very friendly and appreciated my banking and financial product knowledge, but this obviously didn't matter to Discover Bank's quality algorithms that required me to sound like a valley girl with a lolly pop in her mouth. Your loss Discover.

The benefits are terrible they jacked up the prices so you are paying $300+ a check for just medical for a family. It is a call center, the work is hard but what is worse that you CAN NEVER get the highest possible annual raise. If you want to move into management you better be prepared to have your nose so far up the department managers butts that you can see Oz. Those who complain and whine get what they want. Even their HR is terrible! I had someone threaten to stab, with plenty of witnesses, did they get fired? Nope in fact now they are a supervisor, because the management liked them. If you are lucky your raise will be $0.15 and that's working your self to exhaustion of every single day. Also staffing is ridiculous, your schedule says your break is at one time then staffing changes your schedule AFTER you took your break making you out of compliance for when you are supposed to be on the phone. So if you need a job and are willing to brown nose all day, Discover is the place for you. This is coming from a person who dealt with the it for 6 years. There are better jobs out there, keep looking.