Discover reviews

4.0

68% would recommend to a friend

(5,179 total reviews)
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Michael Shepherd

65% approve of CEO

46% positive business outlook

Discover has an employee rating of 4.0 out of 5 stars, based on 5,179 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Jun 8, 2022

Terrible

Recommend
CEO approval
Business Outlook

Pros

Not the money, not the management

Cons

So many cons , where to start. This company has management that does not care about the company’s money. They risk customers identity only a daily. They give fraudsters your information and if you try to do the right thing they get rid of you. Short term goals to try to make their numbers look good at the customers expense, by letting fraudsters order cards and use cards and get information on the customer just to save time on the call. They care more about their call time than your personal information. Before I left I also noticed them trying to pin fraud on true customers. They call fraudsters future customers! Their fraudsters are current ones and they will never change to paying ones! What kind of nonsense is this? The absurdity to their logic is scary. The fact that the higher management puts temps in charge of your security should be illegal. The temps last a minute and give your information away. They even compromised the president of the companies information and made light of it! Don’t trust them with your money!

2.0
Jun 6, 2022

Go along to get a long

Recommend
CEO approval
Business Outlook

Pros

flexible work arrangements able to work from home some times

Cons

if you don't agree with managers, be careful about what you say, they don't want to improve or hear anything different than what they believe

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Discover Response
3y
Thank you for sharing your experience with us. We want to hear from people like you to learn how we can do better. We're glad to hear that you enjoyed our flexible work arrangements. It's important to us that our leaders are approachable, so we're sorry to hear that your experience does not reflect that. We wish you all the best with the next step in your career.
2.0
May 25, 2022
Recommend
CEO approval
Business Outlook

Pros

great benefits, pto and sick time

Cons

call center farm, you will not get off the phones 1 out of the 6 days you will be off the phone for about 5 to 7 min and then get a phone call but the other 6 days good luck back to back phone calls nonstop, managers and team leaders will say we will fulfill the discover promise this and that, that it will get better but we have been waiting a whole year and a half. if your bilingual they will take advantage of you, train you for 3 different departments and will pay you the same for just 1 department. your better off just signing up for just English. At this point you might as well apply for the customer service position since its the same thing.

Viewing 262 - 264 of 5,179 Reviews

Glassdoor has 5,590 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.