Pros
You get to work from home. Benefits like other big companies the usual.
Cons
At first they will tell you the normal jobs you know receiving calls helping customers. Then they will give you jobs offers at other position and they don't tell you the whole thing until you are clearly applied for what's going to be due. It's they call it senior specialist. Which this is kind of a deceiving because for customers seeing a specialist they think it's a manager position where all the other agents things that's you are one agent that handle everything. So you will get transfer from all over the apartments like fraud, security verification, dispute, delinquent account, products, web support, supervise a call, you can name it you get this transfer calls from all over the place. Now when we first sign up for it on the descriptions that they indicate it's just say you will work with two additional credit cards. Nothing mentioning that you will be at the dumpster of the company. When We complain about or let them know about it they're saying that they'll fix it. But none has been done. New agent transfer calls and let let us know that oh yeah they were told that they need to transfer any call that they don't feel comfortable or understand to you. Which they are trained to do that to just dumped and emotionally damaged you while you're working. If this is what they're telling you to quit but they don't want to fire you right then and there. Then they're making a hell of a good job doing it. So I would say discover would be the worst company to work with if you're trying to work for a good company.
