AT&T: A Good Place to Grow Your Career - Technical Team Lead - Technical Manager AT&T Employee Review

5.0
Nov 22, 2008
Recommend
CEO approval
Business Outlook

Pros

Career opportunities within the company were very good. They require you stay in a position from 18 months to 2 years, but after that you can pursue other opportunities within the company. For a technical career this had some real advantages because you were able to keep your seniority yet build on your resume and experience.

Cons

The fear of layoffs was always there, but in this economy where are you going to find a job without that fera? One downside I saw was the seemingly non-cooperative spirit between some departments. The "service" departments were given directives but the support from upper manangement to enforce the directives wasn't as strong as it could have been. It would feel as if you were the "bad cop" doing the bidding for upper management and when the department you were supporting didn't like the directive and would push back and "throw their weight around", upper management would "give in" resulting in those trying to enforce the directive have less creditability with their client.

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5.0
Jan 27, 2026
Recommend
CEO approval
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Pros

The pay and benefits are nice

Cons

There is not exact stop time.

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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