AT&T . . . a best kept secret employer? - Executive Director AT&T Employee Review

4.0
Dec 14, 2008
Recommend
CEO approval
Business Outlook

Pros

I am excited to be at AT&T. The company has undergone a period of extraordinary preparation for the next phase of its evolution. The merger with SBC and the acquisitions of Bellsouth and Cingular provide the scale necessary for innovation. Innovation is well underway in wireless with the iPhone and IP based TV via the Uverse offering. Both are spectacular. On the enterprise side AT&T has moved significantly away from a provider of "dumb pipes" by adding some exceptional ntelligence inside the global network. From a career standpoint, It is advantageous to be at a company that is re-inventing itself as profoundly and confidently as AT&T. Watch AT&T closely over the next several years and you might be amazed. I find very talented people wanting to come to AT&T, a position they would not have considered just a few years ago.

Cons

Few companies have re-invented themselves at the macro level this fast, so some things are not perfect . . . . yet. Some might argue that internal politics still plays a dominant role. I view that, not as internal politics, but as strong executive relationships. Any company of this size has many systems that need to work together better. However, I have seen the company react positively and nimbally in this area.

Explore other reviews about AT&T

5.0
Oct 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Enjoy the work and team

Cons

Very stressful work environment woth constant layoffs

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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