THE GOOD, THE BAD, THE UGLY. - Senior Program Manager AT&T Employee Review

3.0
Jan 5, 2009
Recommend
CEO approval
Business Outlook

Pros

Job security. Cell phones and service providers of mobility will continue to be a growth sector ensuring jobs to those that are willing to stick with it. (THE GOOD) An extensive employee base provides excellent oppurtunities to move job functions within the company so you do not have to leave to get a new career path. Good benefits and stability once an employee gets into the management levels. Ralph De La Vega is actually quite visionary and exceptionally detailed which should spell success for ATT investors if long term stability is addressed with both management and front line resources.

Cons

Lower than management level employment is not suggested at this time. Limited upward mobility and discouraging salary increases promote the high attrition rates that have degraded internal stability. (THE BAD) A discouraging fact about telecom is that profit margins and cash flow are usually positive so spotting poor management and correcting for it to improve performance is not a high focal point as with other industries. ATT Mobility has just completed numerous merger activities in the last 3 years and has paid high attention to support of the customer and little to the employees who have sacrificed time, salary, and sanity to keep the lights on.

Explore other reviews about AT&T

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule; the managers stay with you every step of the way and help you get better at what you need.

Cons

DEI could be better. Not enough diversity.

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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