Pros
Not much to be happy about as of 2016 to current 2017
Cons
We use to make a lot more in commission and every few months or so, the commission structure is changed to ensure our pay is kept at a lower rate, without adjusting our hourly. Even some of the best reps made more than $50,000 and in 2015 they made $60,000 and in 2014 they were above $70,000. Health insurance went up in price for people with family. The attendance policy is a disaster, especially paid sick time. The level of micromanagement makes customers uncomfortable, especially now that every time a customer comes into the store they feel like we force feed them DirecTV sales pitches. We've become extremely focused on entertainment, so now our customers feel like we aren't helping them as well as we did before which reflects in our WTR Scores that we get paid on now. Speaking of WTR, somehow it got weaseled into our commission structure and management tried to tell us it was an easy way to make free money, but when you're getting paid on the store average, and you're sitting at 100% and someone else is sitting at 0%, it really isn't "free money" and it isn't something individually reflects our skills. It was just another way to format the commission structure to pay us less. Our contract is up, our company isn't doing anything to protect our so called benefits, as a matter of fact, they're now trying to get us to pay 30% of our premiums, taking away even more of our paid sick time, and have yet to pitch a settlement that would benefit the RSCs yet they make over a billion dollars a month as one of the top 10 Fortune 500 companies in the WORLD. People in the stores do all the work, make all the effort to get our customers to leave WITH everything AT&T has to offer, which we use to ensure they left HAPPY with everything AT&T had to offer THAT BENEFITED THEM. It's become a very disappointing company to work for, a company that spends 10 million dollars on contracting Mark Wahlberg but wants to disrespect the workers from call centers to installers, to the retail store front by forcing them to accept less pay and take on more work.
