Pros
-Potentially good pay-Hourly+Commision -Discounted service/Employee discount -Schedule done by seniority. Longer you are with company better chance you have at getting a schedule you desire. -Paid holidays -Work cell phone to keep personal and work cellphone calls separate -Decent benefits- Medical, Dental, Vision, 401k
Cons
-Company has gone a different direction and has switched from customer satisfaction to hard selling. Could be by area though , some markets might not be as bad. AT&T wanted to make sells but cared about the customers needs in finding solutions for them. Now they only care about DTV sales and doing whatever it takes to get them. If a company is worried about hard selling products then you could do better at other sales jobs and just skip applying for AT&T. -Caliber of managers are inconsistent, typical retail enviroment -If you have any emergencies they do little to help you, attendance is strict and unforgiving -In store management have no power so they can do nothing to help customers really if a big issue arises. Have to wait on the out of store upper management to take care of the customer -Little to no tools to help a customer with big issues. If it isn't selling a product it is difficult to assist the customer quickly and effiecently -Hours and days off can be all over the place when you are new and takes at least a year or more in order to start to get a decent say in schedule. Seniority based. -AT&T Mobility has been and is going to be continuing down sizing retail locations. Due to this job opportunity's will diminish on the store front while they are converted to 3rd party retailers and not directly managed by AT&T. Little to no future with AT&T owned retail stores. -Phone options are pretty small now so if you are planning to work you need to be in the mindset of selling tv services not phones services.
