In Home Sales Expert - In Home Expert AT&T Employee Review

3.0
Oct 2, 2018
Recommend
CEO approval
Business Outlook

Pros

2018 Company Car with a gas card Free Cellphone stuff Huge discounts on your cell phone, internet, and tv bill Very little PHYSICAL supervision Meet a lot of different people

Cons

I loved the position for the first few months I transferred from a store. After those months I realize I was just another At&t store on wheels. You are the Store Manager, the Rep, the tech and customer care. It's a DOOR to DOOR sales position with NO DAYS OFF. There is always a new product or service they want you to sell even if it's not part of your quota every month. It is a salary paid position so they tell you its a management but you're not a manager. It is a term used to not pay you over time. You will work 10+ a day with little to no lunch breaks. Your only day off is Sunday and another day in the week unless you have an appointment and trust me you'll go to them. You are responsible for hitting your quota even if you go on vacation. You are constantly with your Supervisor or customers thru emails, text and phone calls. You have to send "numbers" at least 3 times a day. Quotas are unrealistic which results in employees finding ways to beat the system like committing fraud and lying to customers. You are sent out to unsafe neighborhoods. You run into installation issues with the customer that you have no power in resolving the issue or even your manager.

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Pros

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Cons

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5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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